Refund and Returns Policy

Effective Date: 01/07/2024

At reports.leadingbuildinginspections.com.au, we sell building and timber pest reports for residential properties. These reports are made available for purchase by home buyers to assist in making informed property decisions.

Because our reports are digital products and delivered instantly after purchase, our refund and returns policy differs from policies for physical goods.

1. Digital Products – No Change of Mind Refunds

Under Australian Consumer Law (ACL), we are not required to provide a refund if you change your mind after purchasing a report. Please ensure you have selected the correct property address and report before finalising your order.

2. When You May Be Entitled to a Refund

You may be eligible for a refund or replacement if:

  • The report you receive is not as described on our website.

  • The report is incomplete, corrupted, or cannot be accessed due to a fault on our side.

  • There is a major failure under the ACL, meaning the report is substantially different from what was advertised or is unusable.

Refunds will not be issued if:

  • You purchased the wrong report for the wrong property.

  • You changed your mind after accessing the report.

  • The issue was caused by your own device, software, or internet connection.

3. How to Request a Refund

To request a refund:

  1. Contact us at enquiry@1800leading.com.au within 30 days of purchase.

  2. Provide your order number, property address, and a description of the issue.

  3. We may request additional information or evidence to assess your claim.

If your refund is approved, it will be processed back to your original payment method within 10 business days.

4. Sale Items

Reports purchased at a discounted price are non-refundable, except where required by law.

5. Gift Purchases

If you received a report as a gift, any approved refund will be issued to the original purchaser.

6. Assistance with Downloads

If you experience issues downloading or opening your report, please contact our support team on 1800 532 346 before requesting a refund. Many access issues can be quickly resolved with technical assistance.

7. Contact Us

If you have any questions about this Refund and Returns Policy, please contact us:

  • Email: enquiry@1800leading.com.au