Privacy Policy

 

Effective Date: 01/07/2024

ABLG Pty Ltd T/A Leading Building Inspections is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, store, use, and disclose your personal information when you interact with us, including when you visit our website https://reports.leadingbuildinginspections.com.au.

1. Who We Are

We are a professional building and pest inspection service provider. Our mission is to deliver accurate, timely inspection reports to assist property buyers, sellers, and agents in making informed decisions.

2. Information We Collect

We may collect the following personal information:

  • Name, address, phone number, and email address.

  • Details relating to your property enquiry or inspection booking.

  • Information you provide in forms, emails, or phone calls.

  • IP address, browser type, and device information (for security and analytics purposes).

3. How We Collect Information

We collect personal information:

  • Directly from you via forms, phone calls, emails, or in person.

  • Indirectly through your use of our website, including cookies and third-party integrations.

  • From publicly available sources or authorised third parties, where appropriate.

4. Why We Collect Your Information

We collect and use your personal information to:

  • Respond to enquiries and provide services.

  • Prepare and deliver building inspection reports.

  • Improve our website, services, and customer experience.

  • Comply with legal and regulatory obligations.

5. Sharing Your Personal Information

We may disclose your personal information to:

  • Our employees, contractors, and franchisees.

  • Related companies and service providers (e.g., IT support, payment processors).

  • Third parties acting on our behalf.

  • Government bodies or regulators when required by law.

Some of these third parties may be located overseas. We take reasonable steps to ensure they comply with the APPs.

6. Consequences of Not Providing Information

If you do not provide requested personal information, we may be unable to provide certain services or respond to your enquiry.

7. Website Cookies

Our site uses cookies to:

  • Save your preferences for future visits.

  • Improve website performance and security.

  • Enable certain functionality such as logins and comments.

You can disable cookies in your browser settings, but some site features may not work properly.

8. Comments, Media & Embedded Content

  • Comments: We collect data entered in the comments form, plus your IP address and browser details to help detect spam.

  • Media: Avoid uploading images containing embedded location data (EXIF GPS), as visitors can extract this information.

  • Embedded Content: Articles may include embedded content (e.g., videos, images) from other websites. These sites may collect data, use cookies, and track interactions as if you visited them directly.

9. Data Retention

  • Comments and related metadata are kept indefinitely for moderation purposes.

  • Registered users can view, update, or delete their personal information at any time (except usernames).

  • We retain personal information only as long as necessary for business or legal purposes.

10. Your Rights

You have the right to:

  • Request access to personal information we hold about you.

  • Request corrections to inaccurate or outdated information.

  • Request deletion of personal information, subject to legal obligations.

11. Complaints

If you believe we have breached your privacy:

  1. Contact us using the details below.

  2. We will investigate and respond promptly.

  3. If unsatisfied, you may contact the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.

12. Contact Us

Email: enquiry@1800leading.com.au

By using our services or providing personal information, you agree to the collection, use, storage, and disclosure of your personal information as outlined in this Privacy Policy.